Privacy Policy

This policy details how Salaam Festival collects, processes, stores and secures personal data.We will always aim to be clear and transparent regarding all our requests for personal data and are legally bound to only use that data for the express purpose(s) agreed at the point the data is submitted to us.Please note, individuals are under no obligation to share personal data with us. However, the provision of certain pieces of personal data will help us to provide the best possible service we can.

What is personal data?
Personal Data is anything that can be used to identify an individual directly or indirectly. In many situations, this can be as simple as their name and contact details (such as address, phone number or email) but may sometimes include more detailed information depending on the nature of their engagement with us.

When and how do we collect personal data?
All of the following are common situations where we might request personal data from individuals:

We will always make it clear what data we are collecting from an individual during these transactions and why we are requesting it.

Website Data
In addition, the following data may also be collected automatically when you visit our website: IP address; Referring website (if you followed a link to get to our website); Web browser and device; Cookies (see below); Time and date of visit; Web pages visited; Geographical location.

This statistical data is collected with the express purpose of aiding our understanding of the areas of interest on our site and is kept only for as long as is required for this purpose.

A cookie is a small file which asks for permission to be placed on the individual’s device’s hard drive. If the individual agrees, the file is added and the cookie helps analyse web traffic or records when they visit a particular site. Cookies allow web applications to respond to the individual. The web application can tailor its operations to their needs, likes and dislikes by gathering and remembering information about their preferences.

At Salaam Festival we use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. A cookie does not give us access to an individual’s computer or any information about them, other than the data they choose to share with us.

An individual can choose to accept or decline cookies. Most web browsers automatically accept cookies, but individuals can usually modify their browser setting to decline cookies if they prefer. This may prevent them from taking full advantage of the website.

All of the above are standard online identifiers which can be detected by Google Analytics – which, like many other organisations we use to monitor the activity on our website. Please visit Google Analytics Terms Of Service for further details.

Third party website links
Our website and associated electronic communications may contain links to other websites not operated or controlled by us (“Third Party Sites”). The policies and procedures detailed in this policy do not apply to such sites. Salaam Festival takes no responsibility for the content or data processing activities and policies of third-party sites.

How we use personal data
All personal data collected, processed and stored by Salaam Festival  is only collected with the prior notification of the scope and nature of the processing activity (i.e. how it will be used).

In relation to the personal data listed above, this will include ‘opt in’ and/or ‘permission’ on online forms regarding mailing lists, participation sign up or the provision of details on a job application or engagement with us contractually.

In advance of any data processing activities, we complete and log an internal data activity. This document details the scope of activity and how and why the data is being processed.

This then forms the basis of a Privacy Notice – which is included on any digital or paper form which requests the submission of personal data.

Why we use personal data
We process personal data to:

Fulfil a Contract (e.g. to provide a ticket for an event). This sort of processing includes name, address, phone, email and credit card details and any access-specific information that a purchaser may choose to share with us in advance of attending one of our events.

Communicate on a Consent basis. This includes some elements of direct marketing (e.g. signing up to and having granular access to different strands of e-communication from us or using such emails to communicate additional offers/opportunities to members or participants who have signed up to receive them).

Fulfil Legal Obligations, which covers employment/engagement details for those working for, with and in association with us. It also covers data capture relating to safeguarding (e.g. children and vulnerable adults).

Convey Legitimate Interest. This reflects elements of outward facing communication which we have assessed and determined is reasonable, proportionate, clearly defined and justifiable within the scope of the GDPR.  

As part of the work we do to help us understand the individuals, businesses and trusts or foundations who might be interested in supporting the work of Salaam Festival, we might seek additional information relating to a small number of individuals. This could include Salaam Festival booking information and connections, business network information, and publicly available information relating to place of residence, wealth and assets, career, donations to other organisations, and other interests.

Individuals’ rights
As a Data Subject, individuals have legal rights regarding the information we hold about them

Access – the right to know what personal data is being processed and how. Individuals can therefore request access to the personal data we process.

Rectification – the right to ask us to amend, update or correct any personal information we have

Portability – the right to receive their personal data held by us in a format that can be transferred to another data controller

Erasure – the right to be forgotten – i.e. for us to erase any personal data we possess (with the exception of employee records and records of financial transactions which are detailed in our audited accounts).

If an individual would like to request Access, Rectification, Portability or Erasure of information we hold about them, they should contact us using the details in the ‘Contact’ section at the end of this policy. The individual will need to provide us with a description of the information they would like to see, together with proof of their identity.

If they are unhappy with the way we have processed their personal data, they also have the right to lodge a complaint with the Information Commissioner’s Office. 

Exclusions (legal & regulatory)
On rare occasions we may disclose Personal Data if required to do so by law in order to (for example) respond to a legal challenge, a court or government agency, or in the good faith belief that such action is necessary to: comply with a legal obligation,
protect or defend our rights in a court of law, protect against legal liability, or co-operate with the Police or a regulatory or government authority investigating illegal activities

Third party contractors
In some instances, we use established and accountable third party service providers who work on our behalf for the fulfilment of a contract we enter into.

Examples include:

Card payment processing of transactions relating to payment for goods and services (e.g. online ticket sales)

Third party mailing houses, email providers, and marketing agencies

Our website hosting and ticketing/CRM system providers

Third party ticket agents, theatres, performance venues and arts venues to fulfil operation of a related event

Research Companies who help us to understand our audience to enable us to improve our service

Third party advertisers (such as Facebook or Google)

Anyone who provides a service such as these on our behalf will enter into an agreement with us and will meet our data security standards. They will only use your data for the clearly defined service that they are providing on our behalf and are, in effect accountable in terms of complying with this policy

Contact Us
If you have any questions or concerns about the way in which we handle your personal information or would like to request Access, Rectification, Portal or Erasure please address your query via:


Or call: 07305 484402

Under the terms of the GDPR we are then obliged to respond to you within 30 days. For further, detailed information on the General Data Protection Legislation, please refer to the website of the Information Commissioner’s Office.

Privacy Policy
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